Customer Service Questionnaire

Associated Steel Corporation welcomes feedback from our customers; your comments are important to us and will remain confidential. Please take a few moments to complete this simple questionnaire and submit it to us.

Please review and candidly rate each item that applies. Fields with an asterisk are required to submit the form. Thank you.

Customer Survey Questionnaire

Name:*
Company:*
Phone:*
E-mail:*
Address:*
City:*
State:*
Zip Code:*
Courteous phone service:
1
2
3
4
5
6
7
8
9
10
Questions answered by customer service:
1
2
3
4
5
6
7
8
9
10
Inquiry and/or Quote response time:
1
2
3
4
5
6
7
8
9
10
Documentation neat and orderly:
1
2
3
4
5
6
7
8
9
10
Product received in good condition:
1
2
3
4
5
6
7
8
9
10
Packaging acceptable:
1
2
3
4
5
6
7
8
9
10
Delivery time and performance:
1
2
3
4
5
6
7
8
9
10
Knowledge of outside/inside sales personnel:
1
2
3
4
5
6
7
8
9
10
Overall level of satisfaction:
1
2
3
4
5
6
7
8
9
10
When was the last time you heard from a company representative?:
When was the last time you saw a company representative?:
Would you like to see a company representative?:
Do you need any updated literature?:
Questions or Comments: